Terms and Conditions

At Walworth halal meat our main purpose is to give you a flawless online meat shopping experience, Please make certain that you have read the following terms and conditions preceding using Walworth halal meats; they set out what you can expect from us and terms on which you agree to be & when you place your order.

1 Becoming A Customer

1.1 To place an order with us, you must be over 18 years of age, require delivery in our coverage area and have a credit or debit card and cash on delivery will be acceptable to us in your name.
1.2 Walworth reserve the right to decline any order or to suspend your Account with us at our circumspection.
1.3 Our Terms and Conditions will apply when you place your order at Walworth.

2. YOUR ACCOUNT

2.1 If you wish, you may set up an online account with us to make each visit to our website easier. If you do this, you will be given a username and a password to use each time you place an order with Walworth.
2.2 You are responsible for all activity on your account. You should ensure that your username and password are known only to you and that access to your computer or your mobile is restricted to prevent any unauthorized use of your account. You must inform us immediately if you confirm your password has become known to anybody else or has been or may be used in an unauthorized manner.
2.3 Kindly ensure that the information you provide on our website is authentic and up to date and notify us fastly of any changes Required.
2.4 Please confirm that you have read our statement on our Walworth privacy policy.
2.5 We store and save your personal information as long as you remain a registered customer on the website deliverhalalmeat.co.uk.

3. WALWORTH CONTRACT

3.1 This website is operated by Walworth Halal Meats. Once you have placed an order on the website Walworth Halal Meats we will confirm your order by sending an email to the email address you have provided to us. This email will mention the list of all products you have ordered, the price, and delivery details. This is not an acceptance by Walworth. A legally binding contract will only arise once Walworth have completed the delivery of the goods to you.

3.2 If you have entered an incorrect email address and receive no email purchase confirmation or any other details that are incorrect then the onus is on you not on Walworth to contact us to amend your details and we can not be called responsible for the entering of incorrect information or your email service provider spam filtration.

4. AMENDING OR CANCELLING THE WALWORTH CONTRACT

4.1 As Walworth Halal Meat dispatch your item/order the same day or the next-day depending on when you place your order, we give our customers a 1-hour duration from the time you’ve placed your order to either change or cancel your order.
4.2 If you wish to cancel your order after the cut off time but prior to delivery, we may charge you in full for an amount equal to the value of your order, including any delivery cost.

4.3 Any cancellation must be sent to Walworth by email to deliverhalalmeats.co.uk within the 1-hour cut-off period with your order number and delivery address.
4.4 When you order material that is not available for any reason, we shall inform you and we will either send a replacement product with your order or send you a full refund for the unavailable product or a voucher.

5. PRICE AND DELIVERY CHARGES OF WALWORTH

5.1 The price of the goods will be as it is on the Walworth website at the time you confirm your order by clicking “Checkout” and will be inclusive of VAT or any other tax and, Regarding to paragraphs 5.2 and 6 below, delivery.

5.2 The delivery charge of Walworth applying to your order shall be set out at the time customer checkout. No delivery charge shall be applied to orders with a value of £50 or more including weekends; orders below that value shall be subject to a delivery charge of £4.99.

5.3 Incase if you change your order before the cut-off time to increase the number of items already ordered, the price charged for the additional items will be the price quoted at the time you made the Actual order. If, however, you are adding new items to your order, the price charged will be the price quoted at the time customer change the order. The delivery charge shall be changed and applied according to paragraph 5.2.

5.4 Walworth will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.

6. DELIVERY PROCEDURE

6.1 Walworth always deliver your order within the stated time frame given to you when placing your order.

6.2 As the items Walworth supplies are durable, the responsibility lies with the customer to ensure that the parcel is accepted on the day of delivery. If an attempt was made to deliver and was failed due to nobody being able to accept or receive on the given delivery address, then the responsibility and accountability for the loss of goods lie with the customer, in this respect, no claim can be made against Walworth Halal Meats.

6.3 If nobody is available at the given delivery address (mentioned by the customer at the time you place your order). We will leave a notification of where the item is available for you to collect from (e.g: neighbor, local post office, etc.).

6.4 Walworth Halal Meat deliveries are always in the form of “signature required”. In case that nobody is available to take delivery of your order at your primary delivery address or you ask us to leave your goods anywhere at a secure place, Walworth Halal Meats expressly disclaims all accountability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, interfered or imputed, however, caused.

6.5 If your delivery is refused or not accepted at a recipient’s address, we are not responsible for this and unfortunately, we are not able to offer a free replacement box.
6.6 If your primary delivery address is in The Highlands, Islands of Scotland (postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE), Northern Island, Isle of Man & Isles of Scilly (postcodes BT, IM, TR21-25) then please contact us directly as these addresses are subject to a surcharge upon delivery. Unfortunately, WalWorth is unable to deliver to the Channel Islands.

6.7 It has to be noticed on deliveries there may be an additional courier charge per additional parcel for order consignments of 2 or more parcels.

6.8 Events /situations out of our control, for example, extreme weather conditions or any other accident , may occasionally mean WalWorth is unable to deliver your goods at the agreed time. In these circumstances, we will contact you as soon as possible to change the delivery time. In such an event, our accountability to you shall be limited to the price of the goods ordered and the cost of delivery.

7. IF CUSTOMER IS DISPLEASED:

7.1 Walworth is devoted to offering you the very best service and the easy to handle the procedure and we guarantee the quality of all goods and produce your order from us. You must check the goods immediately upon delivery and, in case that you are displeased in any way with either our service or the quality of the goods you receive, let us know instantly.

7.2 Complaints regarding our service will be reviewed by Walworth halal meat customer services team and we promise to respond to you within 1 working day whenever possible.

7.3 Complaints regarding the quality of the goods you receive will be forwarded to our Walworth Head Butcher for review. Please, therefore, retain the product for review, and we will try our best to respond to you within 1 working day whenever possible.

7.4 Unfortunately, as our products are deciduous we are unable to accept the return of any product delivered to you. However, if the goods you have ordered do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a Walworth Halal Meats voucher to compensate for the items that had not met your expectations within 2 to 3 working days of a complaint being received by Walworth.

7.5 You can also delete your account without hesitation, which will delete all the personal information about you, from the delete account.

8. WHAT WALWORTH WILL NOT BE ANSWERABLE FOR:

8.1 We will not be accountable for any indirect or consequential loss or damage of loss of profits arising out of Walworth halal meat supply or failure to supply the goods to you.

8.2 Nothing in this Agreement shall in any way limit Walworth halal meats responsibility for death or personal injury resulting from our breach of contract, tort, or negligence nor limit any legal rights/norms you have as a consumer.

8.3 Some Walworth halal meat products may contain traces of nuts and other allergens. We will ensure that the contents of each box are clearly listed on our website but it is your responsibility as well to confirm that you have read the information. If you need further information on allergens, please contact us.

8.4 The goods are sold to you by Walworth halal meat on the basis that you are a consumer therefore we will not be responsible for any specific loss that you might suffer using, distributing, or reselling the goods as part of a business.
8.5 Walworth halal meat is not responsible for goods once they have been delivered to the address or secure place mentioned in your order.

8.6 Walworth Halal meat packaging is designed to ensure the product reaches you in perfect condition but it is your responsibility to ensure that all goods are refrigerated as soon as possible upon receipt. Further, if you take the order to somewhere else, transport or deliver the goods to any other address following our delivery, we shall not be accountable for anything that that third party might do to the goods or any subsequent decay in the product.

8.7 Due to the nature of certain artisan products the minimum and maximum weight cannot always be guaranteed by Walworth. Walworth will not accept responsibility for under or overweight products, the published price is the unit price. We will however always venture to meet weight expectations.

8.8 Kindly note that we will do our best to ensure that access to our website is uninterrupted and that transference is error-free but, given the nature of the internet, this is not something that Walworth is able to guarantee. There may be conditions where access is suspended or restricted so that we can undertake to repair and improve it. Walworth Halal Meat will keep such occasions to a minimum and venture to restore full access as soon as possible.

9. ACCOUNT DELETION

9.1 You are able to delete your account anytime and it’s completely customer choice by clicking on the delete button given in the account dashboard.

9.2 After You click on the delete account, it has to notice that all Your personal details get deleted except your email. But, for the order placed from Your account, all the details required to process that order will remain for historical records of the payments. It will take some time like one month for your personal information to be all over removed from our backup data of the Walworth website.

10. GENERAL

10.1 These terms and conditions produce the entire agreement between us. Any failure by Walworth to enforce any of our rights under this Agreement shall not harm our entitlement to rely on any of our rights in the future.

10.2 Walworth Halal Meat shall not be liable for delays or failures to perform our duties if that delay or failure happens it will be from events/conditions beyond our control.
10.3 We have the right to change our website, policies, and terms and conditions at any time but this shall not affect the terms and conditions induce at the time you make a purchase.

10.4 Whilst we take the responsibility to ensure that all product descriptions, images, information, and prices are accurate, Walworth does not accept any accountability for any faults, errors, or lapse. Colour and shape may vary from those shown on the delivery halal meat website.

10.5 This Agreement is conducted by the laws of England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.

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